Data Protection Principles
We promise to follow the following data protection principles:
Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited with a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.
Data Subject’s rights
The Data Subject has the following rights:
Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages. Please see https://ico.org.uk/concerns/ for how to do this.
Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.
Data controller and Contact Details
If you need to contact us in regards to our processing of your personal data, you can contact us in the following ways:
(a) via the details provided on our contact page (b) you can contact our Data Protection Manager directly via the details provided below:
You can contact our Data Protection Officer:
(a) by email at: firstname.lastname@example.org
(b) by post to: Data Protection Officer, NWR Hygiene Group, 33A Number One Industrial Estate, Consett, County Durham, DH8 6SZ. Our ICO number is: ZA393666.
Data we gather
Personal data is any data which enables us to identify you, such as your name, address, telephone number, email address or the ip address of your computer.
The categories and types of personal data about you that we may collect are:
When you make an enquiry with us or visit our website:
(a) personal data, such as your name, address, telephone number and you provide or that is recorded when you write to us, email or call us;
(b) personal data that you enter via our website such as on our Purechat service, contact forms or leaving a comment.
(d) details of your visits to our website including but not limited to traffic data, location data etc.
In relation to the services we provide:
(a) personal data that you provide for us to carry out our services, such as your name, address, telephone number and email details;
(b) personal data that, in the case of a business relationship, your employer provides about you for us to carry out our services, such as your name and contact details as a representative of your business.
(c) personal data you provide if you complete customer satisfaction surveys from us.
In order to develop, personalise or promote our products and services:
(a) personal data obtained directly from you, such as your name and contact details and preferences relating to particular services and / or products;
(b) personal data, such as contact details and professional activity taken from public or social media sources, such as LinkedIn, Facebook and Twitter;
(c) personal data you provide such as your name and email address, if you enter into a competition (if we decide to create one in the future)
(e) details of your visits to our websites including but not limited to traffic data, location data, and other communication data.
We may also create personal data about you if you make a complaint about our services or goods. For example, taking your name and phone number so we can rectify the complaint.
How we use your personal data
We will only process your personal data using one of more of the following lawful bases permitted under data protection legislation.
We will process your personal data In order to perform our contractual obligations to you. This would include us fulfilling our service to you. This is because the processing is necessary in connection with any contract that you may enter into with us.
We process your personal data in order to comply with our own legal obligations, e.g. health and safety. This processing is necessary for us to comply with the law.
We will process your personal data in order to use your personal data in life or death situations and when there is no time to gain your consent (e.g. in the unlikely event of an accident and we have to give your personal details to medical personnel). This processing is necessary in order to potentially protect the life of an individual.
We will process your personal data in order to operate our business and perform our contractual obligations to you, for example to send you important information about delivery/installation changes, to provide you information you have requested, to deal with your enquiries, for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes and to develop, deliver and improve our goods or services. This is covered under our legitimate interest in carrying out the processing, which is not overridden by your interests, fundamental rights or freedoms.
This includes our legitimate interest in:
• the effective and efficient management and operation of our business;
• the development, extension and promotion of our business;
• the protection of our business;
• the security of our systems and data;
• the provision of quality goods and services to our customers;
• supporting and training our employees in order to provide quality services to you.
Where we rely on consent
We would like to use your personal data for different reasons. Some of these reasons require your prior consent. For example: where, in the handling of a complaint, we collect Special Categories of Data relating to health or where we would like to use photos or images taken of you in promotional materials or for social media/website use.
You may at any time withdraw the consent you have given to us to process your personal data where we are relying on your consent. Please contact us using the contact details set out under the Data Protection Officer section.
Who receives your personal data
We may disclose your personal data to:
Legal and regulatory authorities who request your personal data or to report any potential or actual breach of applicable law or regulation;
External professional advisers such as accountants, auditors and lawyers, provided that they are under duties of confidentiality;
Law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights;
Third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;
Third party operating plugins or content (such as Facebook, Twitter, LinkedIn) on our website which you choose to interact with.
How long will we store your personal data for?
We only keep your personal data for as long as our data retention policy sets out for different categories of data. The length of time set out in our retention policy is determined by one or more of the following criteria:
we are required to retain your personal data in order to comply with any legal requirements, such as under trade law, tax law or competition law;
where retention of your personal data is necessary to facilitate and support the original purpose for processing your personal data;
protection against any potential claims arising from the original purpose of processing
where we rely upon your consent to process your personal data and you continue to consent to the processing.
If you would like details about how long we hold your data, please contact us using the contact details set out under the Data Protection Officer section.
We keep the length of time that we hold your personal data for under review. These reviews take place annually.
In certain circumstances the provision of personal data by you is a requirement:
to comply with the law or a contract
necessary to enter into a contract.
It is fully your choice as to whether you provide us with your personal data to enter into a contract or as part of a contractual requirement. If you do not provide your personal data then we may be unable to perform all or some of the services you expect under our contract with you. An example of this would be where we are unable to provide our service to you because we don’t have your address or contact details, or where we cannot perform our contract with you because we rely on the personal data you provide in order to do so.
Links to other websites
We do not intend to collect or knowingly collect information from children. We do not target children with our services.
Cookies and other technologies we use
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no instructions provided at this time to remove cookies on the Microsoft Edge browser so please contact Microsoft support for help)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
Last modification was made 25/5/18