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Website Terms of Use

We authorise you to view and download the materials at this website (“Site”) only for use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other website or networked computer environment for any purpose is prohibited.

The materials at this Site are copyrighted and any unauthorised use of any materials at this Site may violate copyright, trademark, and other laws. If you breach any of these Terms, your authorisation to use this Site automatically terminates and you must immediately destroy any downloaded or printed materials.

Disclaimers

The materials (including all software) and services at this site are provided “as is” without warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Our obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

We further do not warrant the accuracy and completeness of the materials, software or services at this Site. We may make changes to the materials and services at this Site, or to the products and prices described in them, at any time without notice.

The materials and services at this Site may be out of date, and we make no commitment to update the materials and services at this Site. Information published at this Site may refer to products, programs or services that are not available in your country.

Consult your local business contact for information regarding the products, programs and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so this exclusion may not apply to you.

Limitation of liability

In no event will we, our suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information or services contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not we has been advised of the possibility of such damages. If your use of the materials, information or services from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so these limitations or exclusions may not apply to you.

Use of software

Any software that is made available to download from this Site is the copyrighted work of us and/or our suppliers. Use of the software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the software (“License Agreement”). You may not download or install any Software that is accompanied by or includes a License Agreement unless you have read and accepted the terms of the License Agreement. REPRODUCTION OR REDISTRIBUTION OF THE SOFTWARE IS PROHIBITED EXCEPT AS PROVIDED FOR IN THE APPLICABLE LICENSE AGREEMENT.

User submissions

We do not want to receive confidential or proprietary information from you through this Site. Any material, information or other communication (“Communications”) you transmit or post to this Site will be considered non-confidential and non-proprietary. We will have no obligations with respect to the Communications. We and our designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. Personally identifiable information that you submit to us for the purpose of receiving products or services will be handled in accordance with our privacy statement. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law.

Chat rooms and other user forums

We may, but is not obligated to, monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other, including but not limited to chat rooms, bulletin boards or other user forums, and the content of any such Communications.

We, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove messages that include any material we deem abusive, defamatory, obscene or otherwise unacceptable.

Links to third-party

Websites Links on this Site to third-party websites are provided solely as a convenience to you. If you use these links, you will leave this Site. We have not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content.

We do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Site, you do this entirely at your own risk.

Linking to this site

You may create links to this Site from other sites, but only in accordance with the terms of the Guidelines for linking to our Websites and in compliance with all applicable laws.

General

We administer this Site from our offices in the United Kingdom. We make no representation that materials or services at this Site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited.

You may not use or export or re-export the materials or services at this Site or any copy or adaptation in violation of any applicable laws or. If you choose to access this Site from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with applicable local laws.

These Terms will be governed by and construed in accordance with the laws of England, without giving effect to any principles of conflicts of laws. We may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you.

Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Site. Note: Anyone linking to our website must comply with the Guidelines for Linking to our Websites and all applicable laws.

Guidelines for linking to our Websites

A site that links to our website:

  • May link to but not replicate our content
  • Should not create a browser or border environment around our content
  • Should not imply that we endorse it or its products
  • Should not misrepresent its relationship with us
  • Should not present false information about our products or services
  • Should not use our logo without permission from us
  • Should not contain content that could be construed as distasteful, offensive or controversial, and should contain only content that is appropriate for all age groups

Privacy Policy

We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you order any product or service from us, we need to know your name, address, email address and card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
We use your personal information to update you about new products/services. We will only contact you with your consent.
We do not sell, rent or exchange your personal information with any third party for commercial reasons, other than companies we may subcontract work to such as our subcontracted call centre provider, telecoms providers and mailing house service providers.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us.
We may use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
In order to assist us process certain transactions we may engage subcontracted call centre provider, telecoms providers and mailing house service providers who are outside the EEA (European Economic Area). By engaging us to provide any service to you, you expressly agree to export your personal and sensitive data to the countries where such partners and subcontractors are located. Your information will not be transferred outside the EEA for any other purpose.
If you have any questions about privacy please contact us.

Data Protection Policy

The Company recognises the importance of the correct and lawful treatment of personal data. Any personal data, whether it is held on paper, computer or other media, will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998.
The Company fully adheres to the eight principles of the Data Protection Act. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. Employees and any others who obtain, handle, process, transport and store personal data for The Company must adhere to these principles.
The principles require that personal data shall:

  • Be processed fairly and lawfully and shall not be processed unless certain conditions are met;
  • Be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose;
  • Be adequate, relevant and not excessive for those purposes;
  • Be accurate and, where necessary, kept up to date;
  • Not be kept for longer than is necessary for that purpose;
  • Be processed in accordance with the data subject’s rights;
  • Be kept secure from unauthorised or unlawful processing and protected against accidental loss, destruction or damage by using the appropriate technical and organisational measures;
  • And not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data either through legislation or contractual provisions.

The Company Information Compliance Manager is responsible for ensuring compliance with the Data Protection Act and implementation of this policy. Any questions or concerns about the interpretation or operation of this policy should be taken up in the first instance with the Information Compliance Manager for each company.
Any breach of this policy will be taken seriously and may result in formal action. Any employee who considers that the policy has not been followed in respect of personal data about themselves should raise the matter with their Line Manager or the relevant Information Compliance Manager in the first instance.
All individuals who are the subject of personal data held by the Company are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed what the company is doing to comply with its obligations under the 1998 Data Protection Act.

All employees are responsible for:

  • Checking that any personal data that they provide to the Company is accurate and up to date.
  • Informing the Company of any changes to information which they have provided, e.g. changes of address.

Employees and other subjects of personal data held by the Company have the right to access any personal data that is being kept about them on computer and also have access to paper-based data held in certain manual filing systems. This right is subject to certain exemptions which are set out in the Data Protection Act. Any person who wishes to exercise this right should make the request in writing to the relevant Information Compliance Manager.
Information that is already in the public domain is exempt from the 1998 Act. This would include, for example, information on staff contained within externally circulated publications. Any individual who has good reason for wishing details in such publications to remain confidential should contact the relevant Information Compliance Manager.

CSR Policy

We take our responsibilities seriously. We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, regulatory bodies, suppliers, the community and the environment.
Our principles can be summarised:

  • We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business.
  • We aim to demonstrate these responsibilities through our actions and within our corporate policies.
  • We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
  • We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
  • The managing partner is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. The responsibility for our performance to this policy rests with all employees throughout the company.
  • We shall strive to improve our environmental performance through implementation of our environmental policy. We shall ensure a high level of business performance while minimising and effectively managing risk.
  • We will register and resolve customer complaints in accordance with our published standards of service and our accreditations.
  • We shall support and encourage our employees to help local community organisations and activities in our region.
  • We shall operate an equal opportunities policy for all present and potential future employees. We will offer our employees clear and fairs terms of employment and provide resources to enable their continual development.
  • We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement.
  • We shall provide safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.
  • We shall provide, and strive to maintain, a clean, healthy and safe working environment. We shall uphold the values of honesty, partnership and fairness in our relationships with stakeholders. Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.
  • We will operate in a way that provides a safeguard against unfair business practices. We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.

 

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